Terms of Service

Effective date: 1 June 2026  ·  v3.5 (Added Australian Business Register / ABN Lookup web services disclosures for the optional subcontractor / TPAR ABN check: §13 services table gains an ABN Lookup row, and new §13.2 covers the government "as is" / no-warranty / no-liability position; the prior "Responsibility for third-party providers" subsection is renumbered to §13.3.)  ·  v3.4 (V36 release deltas: §4 subscription tiers updated for the new Pro+ tier ($29.99/mo, $300/yr, 14-day free trial via Google Play); §5.2 surveillance-devices state-by-state breakdown corrected - NSW / SA / WA / Tasmania / ACT are all-party-consent jurisdictions, VIC / QLD / NT are one-party-consent (the earlier v3.3 wording put Tasmania and ACT on the wrong side of that line); §5.2 also extended to make clear it applies to the new "Voice → quote line items" surface as well as voice notes; §5.3 AI-drafted content list extended to enumerate V36.1 Voice → quote, V36.3 Photo → quote, and V36.4 Email reply parsing (the latter dormant by default); new §5.4 covers operator-pasted payment links (you remain solely responsible for the link and any payment that flows through it); §13 sub-processor mention extended for Anthropic's expanded purpose and conditional Resend Inbound usage. Pre-existing v3.2 / v3.3 substance (UCT-2023 narrowings, AI-author/sender clause, Anthropic + BoM + APNs/FCM, ASBFEO path) is preserved.)  ·  Operated by SoloTradeOS (sole trader, ABN 75 640 151 073)

These Terms of Service ("Terms") govern your use of the SoloTrade mobile application (the "App"). By downloading, installing, signing in to or otherwise using the App you agree to these Terms in the version current at the time. If you do not agree, do not use the App.

1.About SoloTrade

SoloTrade is a mobile application for individual tradespeople and solo service operators to create quotes, capture work time, manage job documentation, scan and categorise receipts, and send invoices. The App is operated by SoloTradeOS (sole trader, ABN 75 640 151 073), of 39 Dew Street, Thebarton, South Australia 5031, Australia.

For day-to-day questions: support@solotrade.com.au. For privacy questions: privacy@solotrade.com.au. For security disclosures: security@solotrade.com.au.

The App is currently distributed on Google Play. Distribution on the Apple App Store is planned but not yet available; if and when iOS distribution begins, additional disclosures specific to Apple's subscription terms will be added to these Terms.

2.Eligibility

You must be at least 18 years old and use the App for your own trade or service business. SoloTrade is designed for solo operators only. It is not intended for multi-user employee management, payroll, rostering, dispatch, or workforce surveillance.

3.Account registration & acceptance

To use the App you create an account using a valid email address. You are responsible for keeping your credentials confidential, for all activity under your account, and for the accuracy of the business information you provide (including business name, ABN, GST status, and bank or PayID payment details).

3.1 Electronic acceptance & version record

By creating an account or signing in to the App, you agree to these Terms in the version current at the time. We record the version you accepted, the date of acceptance, and the IP address from which you accepted, in line with the Electronic Transactions Act 1999 (Cth) and our Privacy Policy. That record is our authoritative source if there is ever a question about which version of the Terms applies to you.

3.2 Suspension & termination by us - notice and cure

We may suspend or terminate accounts that breach these Terms. Where the breach is curable, we will give you reasonable advance notice - at least 14 days, or immediately for material breach (including fraud, security threats, or unlawful activity) - and a reasonable opportunity to fix the breach before we act. After suspension we will give you at least 30 days to export your data using the in-app export tool before deletion takes effect. The other grounds on which we may end your access are set out in clause 12.

4.Subscription, free trial, billing & cancellation

4.1 Free trial

SoloTrade offers a 14-day free trial from the date you start it. We do not collect payment details from you when you start the trial - Google Play handles billing. If you do not cancel before the trial ends, your subscription will automatically convert to the paid tier you selected, and Google Play will charge the price shown at sign-up using your stored Google Play payment method. You can cancel at any time during the trial in Google Play → Subscriptions; if you cancel before trial end you will not be charged.

4.2 Paid tiers & pricing

Paid subscriptions are offered at two product lines - Pro and Pro+ - each available at Monthly and Annual billing periods. Current prices are shown in Australian dollars (inclusive of GST where applicable) on the Google Play subscription screen at the moment you subscribe; the price displayed there at the time of purchase prevails over any out-of-date figure on this page or our website. As at the v3.4 effective date the listed prices are: Pro Monthly A$19.99, Pro Annual A$199 (≈ A$16.58 / month), Pro+ Monthly A$29.99, and Pro+ Annual A$300 (= A$25 / month). The Pro+ Annual product is offered with a 14-day free trial via Google Play; see clause 4.1. Pro+ unlocks higher monthly caps on the Voice → quote, Photo → quote and (where enabled) Email reply parsing features described in clause 5.3.

4.3 Auto-renewal

Subscriptions renew automatically (Monthly, Annual, or Multi-year as selected) at the end of each billing period at the then-current price for that tier until you cancel. Google Play will email you a reminder before each renewal in line with its own subscription policies.

4.4 Cancellation

You may cancel at any time in Google Play → Subscriptions. Cancellation takes effect at the end of the current billing period; you keep full access until then.

4.5 Read-only mode on lapse

If your paid subscription ends - whether you cancel, your trial ends without converting, or a payment fails - the App enters read-only mode at the next sign-in. In read-only mode you can:

• view all of your existing quotes, invoices, jobs, time entries, receipts and notes;
• export your data as CSV from Settings → Export My Data;
• view and re-send PDFs you previously generated; and
• re-subscribe at any time to restore full functionality.

You cannot create new quotes, invoices, time entries, or receipts in read-only mode. Read-only mode is permanent until you re-subscribe; we do not delete your data because you stopped paying. If you want your data permanently deleted, see clause 12.

4.5a Partial payments

You can record a payment against an invoice for any amount up to the outstanding balance. While a partial payment is recorded, the invoice's status shows as partially paid and the remaining balance is shown on screen and in your CSV export. When you record the final payment that clears the balance, the invoice status changes to paid and the paid date is stamped. Only the final-settlement date is stored as the invoice's paid_date for EOFY reporting purposes; the prior partial-payment dates are visible in your CSV export.

4.6 Refunds

Refund requests are handled by Google Play under its own refund policy. Where the Australian Consumer Law gives you a remedy beyond Google's policy (for example, where a consumer guarantee has not been met), you may also contact us at support@solotrade.com.au. We do not offer pro-rata refunds for partial billing periods unless the law requires it.

4.7 Price changes

We may change subscription prices from time to time. We will give you at least 30 days' notice (in-app and by email to your registered address) before any price increase takes effect. You may cancel before the change takes effect if you do not wish to continue at the new price.

5.Acceptable use

You agree to use the App only for lawful purposes. In particular, you must not:

• use the App to engage in fraudulent, deceptive, or unlawful business practices;
• create false or misleading quotes, invoices, or business records;
• attempt to gain unauthorised access to other users' accounts or data;
• reverse-engineer, decompile, or extract source code from the App;
• use the App to monitor or record the activity of other people without their knowledge and consent;
• resell, sublicense, or commercially exploit the App, or scrape, mass-export or resell App-generated templates and content;
• store or transmit content using the App that infringes a third party's intellectual property or privacy rights;
• introduce malware, or attempt to circumvent our security controls, rate limits, or sub-processor arrangements;
• add CC or BCC recipients to a quote or invoice email that you are not authorised to contact. SoloTrade is not a marketing tool - adding unrelated third parties to an outgoing quote or invoice send is a misuse of the service and may also breach the Spam Act 2003 (Cth).

5.1 Spam Act - you are the sender

When you use the App to send any message to a third party - including quote emails, invoice emails, overdue reminders, or marketing communications - you are the sender for the purposes of the Spam Act 2003 (Cth). You warrant that you have the consent of each recipient (express or inferred, as that Act requires) to send the message, that the message accurately identifies you as the sender, and that you will honour any opt-out request within five working days. Quote and invoice emails the App sends on your behalf are intended to be factual, transactional messages, but you remain responsible for the lawfulness of their content and recipients. If you use the optional "send as my Gmail" integration, the message is sent from your Gmail account and you are the sender in every sense.

5.2 Voice recordings - surveillance-devices laws are state-by-state

The App provides voice-recording surfaces - including the existing voice-notes feature (against quotes, jobs, invoices, time entries and clients) and the V36 "Voice → quote line items" capture surface on the quote create screen. When you use any voice-recording surface to record a private conversation, you must comply with the surveillance-devices law of the State or Territory you are in. As at the date of this version:

• All-party consent (you need every party's agreement before recording): New South Wales (Surveillance Devices Act 2007), South Australia (Surveillance Devices Act 2016), Western Australia (Surveillance Devices Act 1998), Tasmania (Listening Devices Act 1991), and the Australian Capital Territory (Listening Devices Act 1992).
• One-party consent (you may record if you are a party to the conversation): Victoria (Surveillance Devices Act 1999), Queensland (Invasion of Privacy Act 1971), and the Northern Territory (Surveillance Devices Act 2007).

(The previous v3.3 wording put Tasmania and the ACT on the one-party-consent side of that line; that was incorrect and is corrected in this version.)

Recording a private conversation without the consent your local law requires can be a criminal offence. You are responsible for obtaining any consent that applies; SoloTrade is the tool, not the recorder. This summary is general legal information about Australian state and territory surveillance-devices regimes and is not legal advice for your particular situation - seek your own advice if you are unsure.

5.3 AI-assisted content - you are the author and the sender

The App includes the following optional AI-assisted surfaces, all of which call Anthropic's Claude Haiku 4.5 model on your behalf using the inputs described in clause 5.2 of our Privacy Policy:

• Quote-line description helper - generates a line-item description from your trade type, writing tone and a short prompt;
• AI follow-up sequences (Settings → Follow-ups) - generates polite reminder-email drafts queued for your review and approval;
• Ask job history (Tools → Ask job history) - answers questions about your own historical jobs / quotes / invoices;
• Voice → quote line items (V36.1) - structures the plain-text transcript of an on-device-recorded voice memo into draft quote line items for you to review;
• Photo → quote line items (V36.3) - structures the plain-text output of an on-device OCR (Google ML Kit) of a photo into draft quote line items for you to review;
• Email reply parsing (V36.4 - dormant by default; only active if you turn it on) - classifies a client's email reply to one of your quotes and, above a confidence threshold of 0.85, may automatically update the quote's status. See Privacy Policy clause 5.8 for the full mechanic and the opt-in gate.

You are the author of any AI-drafted text that is saved to your records or sent to a third party. You are the sender of any AI-drafted email sent via the App, with the same Spam Act 2003 responsibility described in clause 5.1 above. Before any AI-drafted email is sent, you must review and approve it; the App does not auto-send AI-drafted emails to clients. Where Email reply parsing (V36.4) automatically updates a quote's status based on an AI classification of a client's reply, you remain responsible for the legal effect of that status change (for example, whether your business's downstream acceptance of an "approved" classification creates a binding contract with that client is a question for your own legal advice, not for the AI). You can manually revert any status change from the quote detail screen at any time.

SoloTrade makes no warranty as to the accuracy, lawfulness or appropriateness of AI-generated text, AI-structured line items, or AI-classified reply intent for any particular purpose - review and edit before relying on any of them. You may not use the AI features to: generate content you know or ought reasonably to know is unlawful, misleading, defamatory or infringing; impersonate any other person; or attempt to extract, exfiltrate, or reverse-engineer the model. AI features can be disabled at any time in Settings; see Privacy Policy clause 5.4 for the opt-out details.

5.4 Operator-pasted payment links (V36.2)

When you create an invoice you may paste a payment link from your own third-party provider - for example a Stripe Payment Link, Square checkout URL, or PayID address. The App stores this URL on the invoice and embeds it as a "Pay Now" button on the invoice PDF you send to your client and on the public invoice viewer at solotrade.com.au/i/<token>.

SoloTrade does not process the payment. When your client follows the link, they leave the App's surfaces and transact directly with your provider. SoloTrade is not a payment facilitator, does not hold an Australian Financial Services Licence, does not handle the funds, and does not see the outcome. You are responsible for: (a) ensuring the link is valid, current, and points to your own collection method; (b) understanding and accepting your provider's terms, fees, dispute and chargeback rules; and (c) any tax, GST and record-keeping obligations triggered by payments collected through that link. To the extent permitted by the Australian Consumer Law (see clause 10), SoloTrade is not liable for misdirected payments, fees imposed by your provider, or any loss arising from a payment link you paste into the App.

6.Your data & our role

You own your data. Quotes, invoices, client records, time entries, notes, receipts, photos, and any other content you create in SoloTrade belong to you. We process your data in accordance with our Privacy Policy.

6.1 Your role and ours

You are the owner and controller of the customer records, quote details, invoice details, job notes, photos and time entries you create in the App. SoloTrade processes that information on your behalf and only as needed to provide the App, in accordance with our Privacy Policy. This means: where the App holds personal information about your customers, you are the entity responsible to those customers under the Privacy Act 1988 (Cth) (or any equivalent law that applies to you); we act as your processor and do not contact your customers except to deliver the quote or invoice you send, or where you have specifically asked us to send a reminder on your behalf. Where you choose to share a record outside the App - for example, by saving a Deduction Estimate PDF and emailing it to your accountant from your own email app, or by sharing a CSV export to cloud storage - you are the sender and the discloser; SoloTrade is the tool that produced the file, not the party that transmits it. The same Spam Act, Privacy Act and consent obligations described in clauses 5.1 and 5.3 apply to those external sends.

6.2 What we do with your data

In short: we store your data on Supabase infrastructure under row-level security; we do not sell your data; we use your data only to provide and improve the App; and you can export or delete your data at any time. Location data is collected only with your explicit permission, is never shared with any third party, and a manual-only mode is available. Full detail is in the Privacy Policy.

6.3 Export

You can export your data at any time in the App under Settings → Export My Data, or by emailing support@solotrade.com.au if the in-app export is unavailable. Export covers quotes, invoices, clients, time entries, receipts metadata and job notes in CSV form, and a ZIP archive of your job photos.

7.Intellectual property & brand

All intellectual property in the App - including code, design, trade templates, text, and branding - belongs to SoloTradeOS or its licensors. Your use of the App grants you a limited, non-transferable, revocable licence to use it for your own trade or service business as described in these Terms. You retain ownership of all content you create using the App.

7.1 Our brand

"SoloTrade", "SoloTradeOS", the SoloTrade logo, and any related marks belong to SoloTradeOS. These Terms do not grant you any right to use those marks, except - where we have provided template assets - to identify SoloTrade as the tool you used. You must not use our marks in a way that suggests sponsorship, endorsement, or partnership without our written consent.

8.GST, tax records, receipts & EOFY working paper

SoloTrade is a tool to assist you in creating business records. It is not accounting or tax advice, and we are not a registered tax agent or BAS agent. You are solely responsible for verifying the accuracy of all quotes, invoices, expenses and receipt categorisations, for ensuring your GST registration status is correctly configured in Settings, for compliance with ATO obligations, and for seeking independent accounting advice for your tax obligations.

8.1 Invoices and tax invoices

The App helps you produce invoice and tax-invoice PDFs that include your business name, ABN, GST status, line items and totals as you have configured them. You are responsible for confirming that your GST registration status is correct in Settings, that each invoice meets the requirements of section 29-70 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and regulation 29-70.01 (including the words "Tax invoice" where applicable, the supplier's identity and ABN, the date of issue, a brief description of the supply, the GST amount or a statement that the price includes GST, and the recipient's identity or ABN where required), and that the document you send your customer reflects what you actually agreed with them.

8.2 Receipt scanning & OCR

The receipts feature scans receipt photos, extracts text via OCR (Google Cloud Document AI in the Sydney region for Synced mode, or on-device ML Kit for Private mode), and suggests an ATO category for each receipt using a deterministic rules engine. Each suggestion is your starting point - you remain solely responsible for confirming or overriding the category before saving the receipt and again before relying on it for any tax purpose.

8.3 EOFY working-paper PDF

The annual EOFY PDF the App produces on request aggregates your invoices, your categorised receipts, and a per-photo receipt appendix into a single document intended for your registered tax agent. The working paper is not a tax return, BAS, or any form of lodgement. Every figure on the PDF is computed from data you have entered or confirmed; we do not verify accuracy. The PDF carries this disclaimer on its cover page and footer; do not rely on it for any tax-related submission without independent review by a registered tax agent.

8.4 Other operational reports (BAS Summary, Profit Dashboard, Deduction Estimate)

Reports generated by SoloTrade - including the Quarterly BAS Summary, the Profit Dashboard PDF, and the FY Deduction Estimate PDF produced by Tax Hub → Deductions → Share - are computed from the records you've entered or confirmed in the App. They are operational summaries and estimates, not tax returns, BAS, financial advice, or legal documents. The Deduction Estimate PDF in particular shows a possible deductible total based on the categories you (or the App's suggestions) have applied to your receipts; final deductibility depends on facts only your registered tax agent can verify. Each of these PDFs carries a disclaimer to this effect on the document itself, and where a Report PDF disclaimer differs from any statement in the App's UI, the disclaimer on the document prevails. Do not rely on any of these reports for any tax-related submission without independent review by a registered tax agent.

9.Disclaimer of warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available" without warranty of any kind. We do not warrant that the App will be uninterrupted, error-free, or secure; that data stored in the App will not be lost or corrupted; or that the App will meet your specific business requirements.

We may carry out scheduled maintenance from time to time and will give you reasonable notice (in-app or by email) for any maintenance expected to cause material disruption.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded - including the consumer guarantees in sections 60, 61 and 62 of the Australian Consumer Law (services). The limitations and exclusions in clause 10 are subject to that statutory floor.

10.Limitation of liability

To the maximum extent permitted by law:

1. Aggregate cap. Our total aggregate liability to you for all claims arising out of or in connection with the App or these Terms, however arising (including in contract, tort, equity, or under statute), is limited to the greater of: (i) twice the total subscription fees you paid us (or that Google Play paid to us on your behalf) in the twelve months immediately before the claim arose; or (ii) AU$400.
2. Indirect & consequential loss excluded. We are not liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of customers, loss of anticipated savings, or business interruption.
3. Loss of data. We are not liable for loss of data, except where the loss results from our gross negligence, fraud, or wilful misconduct. (Earlier versions of these Terms conditioned this carve-out on the user having previously used the in-app export feature. That precondition has been removed as part of the 14 May 2026 Terms rewrite, as it would not be reasonably necessary to protect our legitimate interests under section 24(1)(b) of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Maintaining your own backup remains a sensible operational practice - Settings → Export My Data produces a six-CSV bundle - but is no longer a precondition to this carve-out.)
4. Loss arising from your input or business decisions. We are not liable for loss arising from data you entered, your business decisions made in reliance on the App, or your failure to verify a quote, invoice, time entry, or receipt categorisation before sending or relying on it.
5. ACL saver and s 64A election. Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law (Schedule 2 to that Act) which cannot lawfully be excluded, restricted or modified, including the guarantees in sections 60, 61 and 62 (services). Where the App is supplied to you for business use and is not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is, to the extent permitted by section 64A of the Australian Consumer Law, limited at our election to: (i) supplying the services again; or (ii) paying the cost of having the services supplied again.

11.Your indemnity

You agree to indemnify and hold SoloTradeOS harmless from any third-party claim, demand, or loss (including reasonable legal costs) to the extent caused by:

1. your breach of clause 5 (Acceptable use), including clause 5.1 (Spam Act);
2. any quote, invoice, message or document you create or send using the App where, with your knowledge or recklessness, the content is unlawful, misleading, defamatory or infringes a third party's rights. For the avoidance of doubt, this includes content that was AI-drafted under clause 5.3 and that you reviewed and approved before sending - you remain the author and sender for the purpose of this indemnity, but the indemnity applies only to the extent you knew, or were reckless as to whether, the approved content was unlawful, misleading, defamatory or infringing. (Earlier versions of these Terms expressed this indemnity on a strict-liability basis. That formulation has been narrowed as part of the 14 May 2026 rewrite - both because strict liability for third-party content rights is not reasonably necessary to protect our legitimate interests under section 24(1)(b) of the Australian Consumer Law, and because the Application's AI drafting features generate text from your inputs that you are expected to review before sending.)
3. your failure to comply with the Spam Act 2003 (Cth) or the Privacy Act 1988 (Cth) in your use of the App; or
4. your fraudulent or wilfully unlawful use of the App.

Cap and mitigation. Your aggregate liability under this clause 11 in any rolling 12-month period is limited to the same cap that applies to our liability under clause 10(a) - the greater of twice the subscription fees paid in the preceding 12 months or AU$400 - unless your conduct involved actual fraud or wilful misconduct, in which case no cap applies. We will: (i) notify you promptly in writing of any claim for which we seek indemnification; (ii) give you reasonable opportunity to assume the defence with counsel of your choice; (iii) cooperate with you in the defence; and (iv) take reasonable steps to mitigate our loss. We will not settle any claim without your prior written consent (which you will not unreasonably withhold).

This indemnity does not apply to the extent the claim arises from our breach of these Terms, our negligence, our breach of the Australian Consumer Law, or our own infringement of a third-party intellectual-property right.

12.Termination & data deletion

12.1 By you

You may stop using the App at any time. To delete your account and the data we hold about you, use the in-app flow at Settings → Account → Delete Account (a two-step process with email confirmation), or, as a backup, email us at support@solotrade.com.au. See /data-deletion for the full deletion process and timing.

12.2 By us

We may suspend or terminate your access only on the following enumerated grounds:

1. you breach these Terms (subject to the notice and cure period in clause 3.2);
2. your use creates a security or legal risk to us or to other users (in which case suspension may be immediate, and we will tell you why as soon as practicable);
3. we are required by law, court order, or a binding direction from a regulator; or
4. we discontinue the App, in which case we will give you at least 90 days' notice and a pro-rata refund of any pre-paid period.

Upon termination, your right to use the App ceases. We will retain your data for 30 days after termination to allow export, then delete it, except where we are required by law to retain it longer.

12.3 Retention carve-outs

Some records are retained beyond 30 days, as disclosed in our Privacy Policy:

• Subscription transaction records - retained for 7 years, per section 262A of the Income Tax Assessment Act 1936 (Cth) and aligned with ATO record-keeping requirements. The stored event contains store, product id, period type, period start/end, and event type - no card numbers, no billing address.
• Anonymous diagnostic and crash data - retained for up to 90 days in Sentry (errors); traces and logs roll off at 30 days per Sentry's self-serve retention policy. Any aggregate diagnostics that persist longer in our own analytics tables are de-identified.
• ABN tombstone - only if you do not opt out at deletion, a minimal record of your ABN is retained so the same ABN can be re-linked if you re-register. You can opt out at the deletion step.

13.Third-party services & sub-processors

To deliver the App we engage the third-party providers below. Use of these services is also subject to their own terms and privacy policies.

13.1 Sub-processor list & advance notice

We maintain a current sub-processor list, with data residency for each, at /sub-processors. We will give you reasonable advance notice (in-app or by email) before adding a new sub-processor that processes your customers' personal information; if you object, you may terminate and request data deletion under clause 12.

13.2 ABN Lookup data is government data, provided "as is"

The optional ABN check (used when you tag a subcontractor payment for your Taxable Payments Annual Report) sends an Australian Business Number you enter to the Australian Government's ABN Lookup web services, operated by the Registrar of the Australian Business Register, and returns the entity's registered or business name and GST-registration status. That information is public-register data provided "as is" and without any guarantee of accuracy, currency or completeness. Neither the Registrar nor the Commonwealth accepts liability arising from use of, or reliance upon, that data, and neither do we - you should verify an ABN or a GST-registration status independently before you rely on it. SoloTrade is not endorsed by, affiliated with, or acting for the Commonwealth, the Registrar, or the Australian Taxation Office. We do not retain ABN Lookup data beyond a current status snapshot and will delete any cached details if notified that they have been withdrawn.

13.3 Responsibility for third-party providers

We are not responsible for the acts or omissions of third-party service providers, except to the extent we are responsible under the Australian Consumer Law or the Privacy Act 1988 (Cth) for our choice of provider, our supervision of that provider, or our own conduct in relation to the data we share with them.

14.Governing law

These Terms are governed by the laws of South Australia, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of South Australia for any dispute arising under these Terms. Nothing in this clause prevents you from exercising your rights under the Australian Consumer Law in any state or territory.

15.Dispute resolution

Before initiating legal proceedings, you agree to contact us at support@solotrade.com.au to attempt to resolve the dispute in good faith. If we cannot resolve it within 30 days of that first written notice, either of us may proceed under clause 14.

Small-business escalation path - ASBFEO. If you are an Australian small business in dispute with us, you may also approach the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) for assistance with mediation or alternative dispute resolution. ASBFEO's published remit covers small-business contract disputes including those involving digital-platform service providers. Pursuing ASBFEO ADR does not prejudice your rights at law or under the Australian Consumer Law.

State and territory consumer protection. Depending on where you operate, you may also escalate to your relevant state or territory consumer-protection agency (e.g. NSW Fair Trading, Consumer Affairs Victoria, the Office of Fair Trading in QLD, Consumer and Business Services in SA, the Department of Mines, Industry Regulation and Safety in WA, Consumer, Building and Occupational Services in TAS, Access Canberra in the ACT, or the NT Consumer Affairs office). The Australian Competition and Consumer Commission (ACCC) supervises the Australian Consumer Law at federal level.

Nothing in this clause limits or excludes your right to bring proceedings under the Australian Consumer Law in any competent court, or your right to make a complaint to the relevant regulator.

16.Changes to these Terms

We may update these Terms from time to time.

For non-material changes - for example, clarifications, corrections, or contact-detail updates - we will post the updated Terms with a new effective date.

For material changes - for example, expanded data use, narrowed warranties, price-related changes, changes to dispute resolution, a change of the AI model used in clause 5.3 to a different vendor, a material expansion of the inputs sent to that model, or the addition of a new AI surface that sends or saves content on your behalf - we will notify you by in-app banner and by email to your registered address at least 30 days before the change takes effect. If you do not agree to a material change you may cancel and request data export and deletion before the change takes effect; we will not enforce the new terms against you for any pre-existing dispute.

17.Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than the obligation to pay) caused by events beyond its reasonable control, including natural disaster, fire, flood, pandemic, war, terrorism, civil unrest, government action, network or telecommunications failure, or denial-of-service attack. The affected party must take reasonable steps to mitigate the impact and resume performance as soon as practicable.

18.Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable or void (including under the Australian Consumer Law), it is severed and the remainder of these Terms continues in full force.

19.Entire agreement

These Terms, together with the Privacy Policy and any in-app disclosures expressly incorporated by reference (including the Sub-processor list and the Account & data deletion page), set out the entire agreement between you and SoloTradeOS in relation to your use of the App, and supersede any prior representation, except that nothing in this clause excludes liability for fraud or for any representation that cannot be excluded under the Australian Consumer Law.

20.Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms (including in connection with a sale of the SoloTrade business or a corporate restructure) on notice to you. If we do so, your data will continue to be handled in accordance with the Privacy Policy in force at that time, and if the assignment results in a materially less favourable treatment of your data, you may terminate and request deletion under clause 12.

21.Google Play & store relationship

Your use of Google Play - including how Google bills you, processes refunds, and stores your payment method - is governed by Google's Play Store terms. Where Google's terms conflict with these Terms in respect of billing or refunds, Google's terms prevail for that subject. Nothing in these Terms purports to bind Google or to create any obligation on Google's part.

When iOS distribution begins, an equivalent clause will be added for Apple. Until then, the App is distributed only through Google Play.

22.Privacy Act practice

Although as a small-business operator we are not currently required to comply with the Australian Privacy Principles in full under the Privacy Act 1988 (Cth), we have voluntarily adopted them as our standard of practice. The detail of how we collect, hold, use, disclose and dispose of personal information is set out in our Privacy Policy.

23.Accessibility

We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, in line with the Australian Human Rights Commission's April 2025 guidelines under the Disability Discrimination Act 1992 (Cth). The App has not yet been independently audited against WCAG 2.2 AA; we treat any reported accessibility barrier as a defect and prioritise it accordingly. If you encounter an accessibility barrier please contact support@solotrade.com.au.

24.Regulatory inquiries about your account

If a regulator (including the Office of the Australian Information Commissioner, the Australian Communications and Media Authority, or the Australian Competition and Consumer Commission) makes an inquiry that specifically concerns your account, we will give you advance notice where it is lawful and practicable to do so, so that you can take any independent action you may wish to take. Where the law requires us to act without notifying you (for example, under a confidentiality direction tied to a search warrant or production order), we will notify you as soon as the legal restriction is lifted.

25.Contact

For questions about these Terms:

SoloTradeOS (sole trader, ABN 75 640 151 073)
39 Dew Street, Thebarton, South Australia 5031, Australia
General: support@solotrade.com.au
Privacy: privacy@solotrade.com.au
Security: security@solotrade.com.au